POLICIES
CANCELLATION & APPOINTMENT POLICY
Your appointment time is reserved especially for you. If you need to cancel or reschedule your appointment, we kindly ask for at least 48 hours’ notice.
Appointments canceled or rescheduled with less than 48 hours’ notice may be subject to a cancellation fee of up to 50% of the scheduled services. No-call/no-show appointments may also be charged up to 50% of the scheduled services to the card on file. Repeated missed appointments may require a non-refundable deposit or prepayment to reserve future appointments.
To help you keep track of your appointment, we provide multiple reminders, including a confirmation when your appointment is booked, a reminder approximately 72 hours before your appointment, and a final reminder approximately 24 hours before your appointment. Reminders are sent by text and/or email using the contact information provided to us.
We understand that emergencies and unexpected circumstances happen. Please contact us as soon as possible if an emergency prevents you from keeping your appointment. These situations will be reviewed on a case-by-case basis.
By scheduling an appointment with The Hair Lounge Salon & Spa and maintaining a card on file, you acknowledge and agree to this policy and authorize applicable cancellation or no-show fees.
GUEST SATISFACTION & SERVICE ADJUSTMENTS
Our goal is to provide every guest with an exceptional experience and results based on a thorough consultation and clear communication.
Before your service begins, your service provider will discuss your goals, recommended services, expected results, any limitations, and the estimated investment for your appointment. Inspiration photos are intended as a guide, and exact results cannot be guaranteed due to differences in hair type, texture, density, previous color history, skin tone, skin condition, and other individual factors.
Hair Services
If you have a concern regarding your haircut, color, or styling, please contact us within 7 days of your appointment.
Whenever possible, adjustment appointments will be scheduled with your original service provider, as they are most familiar with your consultation, service plan, and desired result. If you are uncomfortable returning to your original provider, please let our management team know so we can determine the most appropriate solution.
When an adjustment is needed to achieve the result originally agreed upon during your consultation, we will make every reasonable effort to accommodate the adjustment at no additional charge.
Complimentary adjustments are intended to refine or correct the original service. A change of mind or request for a different result is considered a new service and will be priced accordingly. This includes requests for a different haircut or style, a different hair color, going significantly lighter or darker, changing the length, or adding services that were not included in the original appointment.
Skin & Waxing Services
If you have questions or concerns following a skincare or waxing service, please contact us within 48 hours so our management team can discuss your experience and determine the most appropriate solution.
Results can vary based on skin type, home care, medications, hormones, and other individual factors.
We encourage you to contact our management team promptly with any concerns so we have the opportunity to review your experience and work with you toward an appropriate resolution.
RETAIL PRODUCT EXCHANGE POLICY
We want you to love the products you take home from The Hair Lounge Salon & Spa. If you are not satisfied with a hair or skincare product, please contact us within 30 days of purchase.
Eligible hair and skincare products may be exchanged when they have been used only a few times, are no more than approximately half used, and are returned in their original container. We will be happy to help you select another product that better fits your needs and exchange your original purchase for a product of equal or lesser value.
We do not offer refunds on opened retail products.
Final Sale Items
Blow dryers, flat irons, curling irons, styling tools, brushes, and other electrical or professional styling equipment are final sale and are not eligible for return or exchange.
If you believe an electrical tool has a manufacturer defect, please contact us and our team can assist you with any applicable manufacturer warranty information.
PRIVACY POLICY
The Hair Lounge Salon & Spa, 2414 Denver Drive, Springfield, IL 62703
We may contract with companies or persons to provide certain services including text marketing, credit card processing, scheduling software, shipping, data analysis and management, promotional services, etc. - collectively, Service Providers. We provide our Service Providers with the information needed for them to perform these services for our business. We do not share your personal information with third parties for those third parties’ direct marketing purposes; we do not buy, sell, or share text messaging opt-in information.
If you are an intermediary service (ISV), sending messages on your customers’ (Brand) behalf to their customers (Consumer), you can pass through necessary information to Textel, and Textel can use it, but the phone number registration/verification must be tied directly to the Brand, and any opt-in must be directly between the Brand and the consumer; neither the registration/verification nor the opt-in can be with the intermediary (ISV).